Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.
We are committed to making your shopping experience as fuss-free and enjoyable as possible! Please read through the following terms & conditions prior to making a purchase.
We at The Organic Livings ensure trust, transparency, and security to make online shopping a pleasure. Across our website, we do everything we can to make every transaction seamless. Delivering our products with care and adhering to the highest quality standards is a top priority for us. Our policy is to maintain the health and hygiene of our products. This means that we do not accept returns for products that are delivered in perfect, undamaged condition.
Returns /Exchange are only allowed under the following circumstances:
- We have shipped the wrong product or a product does not match what was selected during order confirmation.
- An item you receive contains a quality or manufacturing defect. Please note that all our products are hand-made. A slight imperfection in print/color is not considered a defect.
In the event that the product is damaged when it is received. Note: If a package is tampered with or damaged upon delivery, please refuse to accept it.
To initiate exchange Call our Customer Service at +91 88395 59925 (Monday – Saturday 10: 00 AM to 6 PM) or send an email to email@example.com within 48 hours of delivery to initiate a Return Request. We will ask you to email us a picture of the received product clearly illustrating the issue (if the product was damaged/defective/incorrect) along with your order details. QA will verify its eligibility for return by checking the details. Once acknowledged by the team, please send the product back to us yourself, we do not have a reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. The Organic Livings will not be responsible for any lost shipment. Once the product is delivered to us and has passed the quality test we shall ship you a fresh piece.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail (We do not have a reverse pick up facility), as any returned items that are not received by The Organic Livings will be treated as not returned.
Please note that the goods are your responsibility until they are returned to The Organic Livings on the following address:
Address for the Exchange: A-201, Empire Skyline, Science City Main road, Opposite Shell Petrol Pump, Hebatpur, Ahmedabad, Gujarat, 380060
- Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
- Please mention your name, address, number, email and order id on the parcel along with the size needed.
There are some items that are made to order which are not eligible for returns. The return and exchange policy for such products is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.
Should you wish to cancel an order Send us an email with your order number at firstname.lastname@example.org. Will not be able to cancel an order that has already been shipped. If you cancel an order, you will receive a refund upon cancellation, and your original payment method will be automatically credited. It can take some time for your bank or Credit Card Company to process and post the refund.
INTERNATIONAL SHIPPING AND RETURNS
- Which countries does The Organic Livings ship to?
Most international destinations are covered by our shipping services. We only accept prepaid international orders
- What are the international shipping costs and duties?
All orders below USD 499 are subject to a flat shipping fee of USD 30. Free shipping applies to all orders above USD 499.
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
- Can I return, exchange or cancel an international order?
You can cancel your order within 24 hours of order/or before the order is shipped whichever is earlier. Please note that international orders are not eligible for returns or exchanges. To cancel your order please email us on email@example.com. Please note that we will not be able to cancel your order once it is shipped.
- How long will it take for my order to reach me?
From the time of shipping – it will take about 10-12 days for your international order to reach you.
- What payment methods does The Organic Livings allow for international shipping?
You can use all international credit cards to make the payment for your international shipping orders.